Cancellation & Refund Policy

Last updated: August 2026

This page explains, in plain terms, exactly how BadgeSeal's free trial, billing, and cancellation work.

1. Free trial

Every new paid subscription starts with a 7-day free trial. A valid payment card is required to start a trial, but you are not charged during those 7 days. Each organization may use the free trial once.

2. Canceling during the trial

If you cancel at any point during the 7-day trial, you will not be charged. Your dashboard access remains available until the end of the original trial period, after which the subscription ends automatically.

3. What happens when the trial ends

If you do not cancel before the trial ends, your card is billed for the plan and billing cycle you selected (monthly or annual), and your subscription begins a minimum commitment period of one month from that first billing date.

4. Canceling after the trial

You can cancel at any time from your account. Cancellation stops future billing, but it does not take effect before the end of your current committed period — your subscription, and your access, remain active through the end of the period you have already paid for. We do not provide partial refunds for the remaining days of a billing period you cancel part-way through.

5. Downgrading or changing plans

You can move to a different plan at any time, as long as your organization's current active staff count fits within the new plan's limit — if it does not, you will need to deactivate staff members first. Plan changes are billed or credited from your next billing cycle.

6. What is never affected by cancellation

Business cards and badges your staff have already been issued keep their public verification pages working — including for organizations whose subscription has lapsed — because badges already printed and distributed must remain checkable. Only access to your admin dashboard depends on an active subscription.

7. Refund requests

Outside of the cases above, refunds are considered on a case-by-case basis — for example, a clear billing error on our part. To request one, contact contact@badgeseal.com with your organization name and the reason for the request.

8. Custom plan

The Custom plan is quote-based and not sold through self-service checkout; its billing and cancellation terms are set out in the agreement signed with that customer directly.